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Shipping policy

UK orders will be shipped by either Royal Mail or Fedex. Please note, we use a next day delivery service, however, items will not always be posted out the next day due to the need to either prepare the crystal for posting or craft the crystal itself. Please contact us if you need your order by a certain date.

International orders will be shipped by DHL.

Once your order has been made ready for dispatch you will be provided with a shipping reference. If goods have left Cumbria Crystal and you require an update as to the delivery, or wish to change delivery details/times you should initially contact the courier, not Cumbria Crystal as this is generally faster. Ownership of goods transfers to the customer once goods are delivered or signed for. The company accepts no liability for lost or stolen goods if they have been left outside the property.

Contact: customerservices@cumbriacrystal.com

Phone +44 (0)1229 584 400