Factory Outlet Shop. Terms & Conditions

Thank you for shopping at Cumbria Crystal factory outlet shop.

Please find below the terms and conditions that apply to the articles bought in store.

You have 30 calendar days to exchange a product from the date you bought it. To be eligible for an exchange, you need to bring or send the item back to the store with the receipt or proof of purchase. We will not exchange any damaged or used products.

Damaged or faulty products: If you believe that there is a defect in one of the products you purchased and you believe it is the company’s fault you have 30 days to bring up a dispute.

We will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item. If your return is approved, we will contact you to arrange a replacement/exchange. We will keep you informed on the delivery time for the replacement item.

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us If you have any questions on how to return your item to us: shop@cumbriacrystal.com

For www.cumbriacrystal.com website terms & conditions, please visit this page: Terms & Conditions

Company details

The registered company address of:
Cumbria Crystal, Unit 4, Canal Head, Ulverston, Cumbria LA12 7LB