Glass Cutter (full time)

Job Description:

As the company’s Glass Cutter you are responsible for the specialist cutting of crystal using a variety of techniques and tools to produce the highest quality products.

Responsibilities:

• To manage and operate various diamond and stone wheels to cut the designs.
• Implement various cutting styles in order to create our products.
• Operate and run various machinery and tools to aid the glass cutting process.
• Work with precision, speed and an awareness of best Health & Safety practices.
• Work alongside designers and assist with development, of new designs and techniques.
• Working efficiently and effectively within the production team.
• Maintain the cleanliness of the Cutting shops through regular cleaning.
• if necessary assist with process operations including; crack off, grinding, beveling, linishing, edge melting, repairs, hand polishing and drilling.
• Set up lehrs at the beginning of the day for the Glass House if necessary.
• Awareness of quality, workmanship and maintenance issues that affect the production and the procedures involved & reporting production issues to the Operations Manager.
•  Continuously work and strive towards maintaining and developing your skills as a Glass Cutter and undertake any training necessary in order for you to fulfil your current role and develop your skills for future progression within the Company.
• As a named key holder you may be required to oversee the security of the factory assuring the building is securely locked.
  

Person Specification:

• Through knowledge of cutting styles using diamond lathes, machinery and tools is essential.
• Reliable trustworthy and a good time keeper.
• Attention to detail, care, patience, and respect for the craftsmanship and time involved in making our products.
• Demonstrate excellent time management and organizational skills with the ability to prioritize busy work loads.
• Communicate clearly, openly and effectively with customers and colleagues.
• Ability to work independently using your own initiative and within a team.
• Ability to interpret and follow instructions effectively.
• Respect and consideration towards all your colleagues.
  

To apply or for more information send an email at info@cumbriacrystal.com

Glass Blower (full time)

Job Description:

As a Senior Glassblower you will support the Master Glass Blower to effectively manage the glassblowing teams to ensure the efficient production of high quality hand-blown crystal.

Responsibilities:

• Work effectively with the glasshouse team, with a proactive approach to ensuring high standards of quality and workmanship.
• Co-ordinate and produce products using all available techniques including mould blowing and hand glass making.
• Assist Furnace build, filling, maintenance and repairs as necessary.
• Assist with other repairs and maintenance in the glasshouse facility if necessary.
• Assist our designers with the development of new collections, products and techniques. Work effectively and pro-actively with technical consultants and management.
• Provide glass blowing demonstrations to the general public.
• Deliver glassblowing workshops and experiences as required.
• Work with clients, the environment agency and other official bodies, suppliers and customers as required.
• Pro-active approach to Health and Safety, procedures and safe operation of machinery, tools, hot glass and raw materials in the glasshouse & ensure they are followed at all times.
• To maintain an overview of the quality of production across the glasshouse team and liaise with the Master Glass Maker to ensure quality & efficient production accordingly.
• Assist with maintenance of glass-house facilities as required.
• Pro-active approach to minimising energy consumption and reducing waste.
• Assist with producing/maintaining up to date Risk Assessments.
• When more senior members of the team are absent you will be required to undertake a team leadership role.
• Option to join the furnace alarm call-out team.
• Continuously strive towards maintaining and developing your skills as a Glass Maker and undertake any necessary training in order for you to fulfill your role.
• Develop, teach and mentor junior members of the glass making team as required.
• As a named key holder you may be required to oversee the security of the factory.
• Assist with commissioning and decommissioning of furnaces.
• Program controllers for melting cycles, arching of pots and daily temperature settings as required.
• Lehr programming, production & reannealing as required.

Person Specification:

• Pro-active approach to all roles and responsibilities.
• Ability to supervise and delegate within a team.
• Demonstrate excellent time management and organizational skills with the ability to prioritize busy work loads.
• Communicate clearly, openly and effectively with customers, suppliers and colleagues.
• Ability to work independently using your own initiative and within a team.
• Reliable trustworthy and a good time keeper.
• Attention to detail, care, patience and respect for the craftsmanship and time involved in making our products.
• Ability to interpret and follow instructions effectively.
• Respect and consideration towards all your colleagues.
• Accurate record keeping.

To apply or for more information send an email at info@cumbriacrystal.com

Retail Manager (full time)

The Cumbria Crystal shop is attached to the factory and sells the luxury hand-made crystal products crafted on site.  The public are invited to watch glass blowing Monday to Friday & glassblowing experiences run Sunday to Wednesday. Glass blowing experiences are popular, bespoke customer orders & web sales are co-ordinated through the shop.

        Responsibilities:

• Report and liaise with the MD, Operations Manager & Finance Manager.
• Work with Managers to implement the Company’s policies.
• Ensure high quality presentation of shop stock & customer information.
• Line manage, recruit, performance management + staff coaching.
• Manage the shop on a daily basis including preparation of rotas & management of stock levels of products and shop supplies.
• Organize promotional activities & seasonal sales to ensure sales targets are met.
• Work with our Social Media & Marketing specialist to assist with the creation of marketing and social media campaigns and strategies.
• Maintain accurate prices across the shop & website.
• Support the management team in building effective relationships with hotels and tourist attractions to promote glassblowing experiences & Cumbria Crystal as a tourist destination.
• Ensure effective liaison between the shop, production and dispatch teams to ensure an excellent customer experience.
• Operate the shop on a rotational basis – including some weekends & Bank Holidays.
• Co-ordinate all bookings (including online) for glassblowing experiences & distribution of documentation to customers.
• Ensure excellent communication with customers.
• Ensure effective data collection in line with GDPR requirements.
• Open the shop in preparation for trading and secure the premises at the end of each day
• Handling cash & card payments in the shop and over the phone.
• Process & prepare web orders ready for dispatch.
• Cash up & prepare daily financial reports.

Qualifications & experience:

Essential:

• 3 years retail experience with direct customer contact.
• Computer literate with the ability to quickly learn new systems.
• Competence with Microsoft Office – especially Excel, Word and Outlook.
• Experience working with EPOS systems.
• Stock taking experience.

Desirable:

• Knowledge of WordPress, or similar website back office systems.
• Store management experience.
• Experience working with CRM systems.
• Full clean driving license.
• Experience with working in a luxury retail market.
• Experience working in a manufacturing environment.
• Detailed knowledge of Social Media – Facebook, Twitter, Pinterest, Instagram, Trip Advisor within a business environment.
• Knowledge of glass & glass manufacturing processes.

     Person specification:

• Demonstrate excellent time management and organisational skills with the ability to work under pressure.
• Excellent organisational & strategic planning skills.
• Excellent attention to detail.
• Self-motivated and customer focused.
• Excellent communication skills.
• Enthusiastic and dedicated.
• Well presented.

Expressions of interest/applications:  megan@cumbriacrystal.com with covering letter & CV.