We are incredibly proud that every piece of crystal we produce is 100% hand-crafted in our small factory in the English Lake District. Our obsession with producing the highest quality crystal – using 2000 year-old glassmaking processes -means every piece takes a minimum of 10 days to create and many hours of our artisans’ time.
COVID19 and the safe working measures we have adopted to protect our staff, are currently impacting the speed at which we are able to manufacture. Glassblowers traditionally work in teams, each with a specialist skill, and currently cannot do so as normal. Consequently, we are working at about 50% capacity, and are experiencing high demand. Some goods may therefore take up-to 8 weeks to complete.
We understand that in a world of Amazon Prime and next day delivery, this can seem a long time. However, our luxury crystal is some of the best in the world, must be completely hand-made and being a small business makes it even harder to scale during the pandemic. We are dedicated to creating crystal for you to use, admire and treasure for a lifetime and beyond. We very much appreciate your order, alongside your patience and understanding in this matter and assure you that any wait will be worthwhile.
Is your order a gift?
If your order is intended as a gift and we do not have it in stock, or if we are unable to produce it by the date you require, we can send to you (or the recipient) an official Commission Letter to advise that you have commissioned something beautiful and special to be made especially for them.
What this means is that once your order is placed (and you have stated in the order notes that you would like this option), we will create a presentation package advising your recipient what is being created for them, with an explanation about delivery. This will be personalised, on foiled letterhead paper and include information about Cumbria Crystal, our heritage and the crystal.
Please note that this applies to both Premium Quality and Factory Outlet stock.