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Customer service

Our specialist staff are delighted to answer any questions you may have regarding any aspect of our customer service, collections or status of an order.

We can offer advise on subjects such as style, design, manufacturing times, cleaning, repairs, bespoke manufacturing & personalisation and of course on the more practical topics such as the logistics and cost of delivery. Whatever the question just ask!

Please be aware that all products are completely hand-made by our small team at the Ulverston factory. The materials arrive as sand 'batch' and leave as crystal fit to grace the noblest tables in the world. Orders are often made specifically for the customer as the production time involved in the making of each piece precludes us keeping large stocks. The manufacturing processes required to make each piece of crystal take between 10-18 days & each piece of glass requires the collective skills of at least 12 artisans. Recognising this, wherever possible please give us as much time as you can to craft your exquisite crystal for you.

If you have experienced problems or felt unsatisfied or please give us feedback. We value your thoughts and each and every opportunity to improve our service.

Do not hesitate to email us at:
or call us on: +44 (0)1229 584 400

Or contact us by post at:

Cumbria Crystal
Unit 4, Canal Head
LA12 7LB