FAQs | The Outlet at Cumbria Crystal
Why do you offer discounted crystal through the Outlet??
Every item in The Outlet requires the same time and care to make as a full-price one. We are loathe to throw away something an artisan has spent many hours crafting just because it has a small bubble, or similar. Creating some of the best crystal in the world inevitably means there can be some discrepancy in some pieces. We do not compromise the quality of our core collections, so around 50% of the crystal produced ends up in The Outlet at Cumbria Crystal. You can read more about the selection process here.
Why are you offering such generous discounts on some items?
We have always offered up to 45% off outlet crystal through our factory shop and website. We hope it will encourage new and existing customers to start, or expand, their collections or provide the opportunity to purchase a beautiful gift.
What is the biggest difference between your core collections and The Outlet at Cumbria Crystal stock?
Our core collections are made to order and handcrafted with the aim of creating the best crystal in the world. Handmade crystal, by it's nature, can never be perfect as it is crafted using 2000-year old techniques.
The Outlet at Cumbria Crystal offers quality crystal which for some reason, has not met all the criteria we demand of our core collections. The criteria vary but include small bubbles, cord, stone, slight weight variation or slight size discrepancy. You can read more about these things here.
Is The Outlet at Cumbria Crystal just old stock that doesn't match?
Not at all. It is a huge array of hundreds of products, ranging from our bestselling Grasmere Double Old Fashioned Whisky Tumbler, to sets of discontinued wine glasses, at accessible prices.
You will find many items from our core collections - Grasmere, Helvellyn, Palm, etc available in The Outlet at Cumbria Crystal.
Can I access these products from outside of the UK?
Yes, if we have them available, they can be purchased regardless of geographical location.
Do I need a discount code?
No, all products already have the discount applied to them so you can see upfront the price you will pay.
Can goods from The Outlet at Cumbria Crystal be gift wrapped?
Certainly. We have options for both gift wrapping and gift boxing, which can be found under the Cart section of the website and added to your order.
Is everything on The Outlet at Cumbria Crystal in stock?
It should be! 95% of items listed in The Outlet will be picked, polished, packed and posted by courier within 5 working days. Sometimes we may experience delays due to the need for repairs or finishing goods. Sadly we are a very small team of artisans.
